Services

Planning Your Visit.


Accessibility

ILLUMINASIA is staged on two floors of the Olympia Exhibition Hall, Winter Gardens - a Grade II listed building. As such we have made appropriate and reasonable adaptations to aid access for all our visitors. These include lifts accessible from outside the building and within to all floors and a ramp at the entrance of the attraction. The route taken around the attraction may vary. Our staff who are pro-active in assisting all visitors, will respond appropriately to requests for further aid and we encourage and support staff to extend their knowledge through training of specific skills that may be available. As a new attraction we welcome the opportunity to improve the service we offer and continually review our policies.

Prams and Buggies

Prams and Buggies can navigate through the attraction using ramps and lifts, there is facility to store buggies allowing children to walk or be carried.

Lighting Effects

Please note: ILLUMINASIA presents a laser show at the end of your tour within the Wonders of the World zone. This is announced before commencing. The lighting throughout the rest of ILLUMINASIA is suitable for all visitors.

Any enquiries prior to and feedback after your visit to enhance the experience for all our visitors can be made via our contact us page.

TOILETS

Facilities for visitors are available within ILLUMINASIA wheelchair accessible toilers are located within The Winter Gardens.

Location

We are situated within the WINTER GARDENS complex in Blackpool Town Centre, also home to the World famous Opera House and Empress Ballroom. For further information about facilities available within the complex and forthcoming shows & events please visit www.wintergardensblackpool.co.uk

Refreshments

The Mazzei Light Bite within ILLUMINASIA serves beverages, snacks and light meals. The Winter Gardens also offers the Mazzei Café (daily) and The Empress Grill Room (selected opening hours).


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