Frequently Asked Questions

Do I have to buy a ticket in advance?

You can purchase tickets online via Ticketmaster or at the tourist information, however our box office is open half an hour prior to the attraction opening and if you pay cash there is no booking fee. Card transactions incur a £1 booking fee at the box office. With a capacity of 4,000 people per day we can assure you, you will gain access even at our busiest period.

How long will my visit last?

On average, a visit to ILLUMINASIA takes from 45 minutes to an hour but as a walk-round attraction you are welcome to stay all day and can get a hand-stamp for you to return on the same day.

Do we have to book seats?

This is a walk-round attraction, with seating available in all areas for those that need to sit at regular intervals.

Is there anywhere to eat?

For 2015, the new Planets Cafe will be open. Combining the Planets Zone and cafe means you can sit under the stars and enjoy a drink or light bite from our reasonably priced menu!

Is there disabled access?

ILLUMINASIA is split over two levels, the Balcony area is accessed via a disabled ramp for wheelchair and walker access or for those unsteady with stairs. The lower ground level can be accessed via a lift from the balcony to the lower floor and exit can be via our on street exit on Coronation Street.

Are there toilets?

Yes,ILLUMINASIA has it’s own male and female toilets as well as baby changing facilities.

Did not find the answers?

In case you have not found any answers here or you have more inquiries to ask, please feel free to drop us a message and we will contact you back very soon.

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We actively encourage the taking of photographs and videos. ILLUMINASIA has over 300 lanterns and a camera is a MUST for any visit! Be sure to post them on Facebook, Twitter and Instagram, and don't forget to tag us!

Opening Times

Illuminasia is currently closed for maintaince, call 01253 629801 for more details.

Operating Days

Illuminasia is now open for 2016, Open everyday expect Monday and Fridays. During School Holidays Illuminasia will open on Monday and Fridays, call 01253 629801 for more details.