Frequently Asked Questions

Do I have to buy a ticket in advance?

No, tickets can be purchased on arrival from box office, advance tickets are available via Ticketmaster or at the tourist information.

How long will my visit last?

On average, a visit to ILLUMINASIA takes from 45 minutes, guests can enjoy additional activties including Quizzes, Laser & 3D Shows plus interactive exhbits.

Is there anywhere to eat?

For 2015, the new Planets Cafe will be open. Combining the Planets Zone and cafe means you can sit under the stars and enjoy a drink or light bite from our reasonably priced menu!

Is there disabled access?

ILLUMINASIA is split over two levels, the Balcony area is accessed via a disabled ramp for wheelchair and walker access or for those unsteady with stairs. The lower ground level can be accessed via a lift from the balcony to the lower floor and exit can be via our on street exit on Coronation Street.


Facilities for visitors are available within ILLUMINASIA wheelchair accessible toilers are located within The Winter Gardens.

Contact Us


We actively encourage the taking of photographs and videos. ILLUMINASIA has over 300 lanterns and a camera is a MUST for any visit! Be sure to post them on Facebook, Twitter and Instagram, and don't forget to tag us!

Operating Days

Illuminasia is now open for 2017, Open everyday expect Monday and Fridays. During School Holidays Illuminasia will open on Monday and Fridays, call 01253 629801 for more details.